Politique de remboursement

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@lottieandtedd.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@lottieandtedd.com.

Damages and issues
Please inspect your order upon reception and contact us immediately in the unlikely event the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns
We do not provide pre-paid return labels; you shall be responsible for the cost of returning the item to us (this cost is not refundable).

Please also note that we will not be held responsible for any returns lost by the courier, so please retain your proof of postage for your records.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.